IT Service Management (ITSM) — On-Demand Expertise
Driving operational stability, regulatory compliance, and service excellence across Banking, Healthcare, and Insurance.
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Banking
Major Incident Management — faster and coordinated response during outages of payment/trading systems
IT Asset & Configuration Compliance — accurate CMDB and license control to pass regulatory audits
Integrated Change Management — secure, standardized change controls to prevent system instability and breach risks
Available ITSM projects:
- Core banking outage simulation
- CMDB cleanup assessment
- Standardized CAB workflow
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Healthcare
High-Priority EHR Support — rapid resolution of urgent clinician issues with minimal patient-care disruption
Medical Device Integration — secure onboarding and lifecycle management of IoT and connected clinical devices
Knowledge-Centered Service (KCS) — self-service library for clinicians to resolve common IT issues quickly
Available ITSM projects:
- Tier-2 EHR “swat team” model
- SOP for medical device onboarding
- Knowledge base creation
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Outcome
ITSM initiatives are designed to deliver measurable improvements in :
- uptime
- audit readiness
- change success rate
- ticket resolution speed